What is your warranty policy?

White Lotus Home Warranty

Everything you purchase from White Lotus Home is crafted with the finest materials. We seek out the finest hardwoods, the best fibers, great fabrics and offer you superior finished goods.

Everything that we make ourselves, from bolsters to mattresses, has been crafted with the utmost care. Each piece is hand made, one at a time, to ensure the quality that you demand and the uniqueness that our customers have come to value since 1981. Everything that we have not made ourselves has been carefully scrutinized before we consider offering it for sale, and need to meet the standards that we hold for our own handcrafted products.

Your feedback is essential. If anything you purchase from White Lotus Home fails to live up to your every expectation, we want to know immediately.

Each woodworker with whom we deal has their own warranties for their frames and furniture, ranging from one year to lifetime coverage. During the warranty period of these pieces, we will act as agent for the woodworker and assist them in fulfilling the obligations they have made to you, the consumer. It is our duty to adhere to the guidelines they have set forth for their own warranties, including, but not limited to, the woodworker's option to repair or replace items at their discretion, as well as any limitations due to negligence or misuse of the item.

If due to normal wear and tear, any item becomes limited in its use, White Lotus will make every effort, for as long as you own the item, to repair or replace it, at our option. Depending on the item, the length of time used, and any signs of negligence or misuse, there may be a charge for this service. This is a personal promise from a company who values its reputation for fairness and ethics in business.

That promise notwithstanding, proper care is essential for the longevity and comfort of a mattress, as it is for most quality pieces. Care instructions are provided with every mattress and we urge anyone with questions about care to call us at any time. Improper care or use of your White Lotus Home product may invalidate this warranty. With time and use, a mattress will become firmer and the cotton may settle according to the size, shape and sleeping patterns of the user. This is a normal occurrence and in no way reflects a manufacturing defect or a compromise of our warranty. Any and all warranty claims, whether the item was crafted by White Lotus Home or one of its agents, must be accompanied by the original sales receipt. The item must be sent to a White Lotus store and, with few exceptions, be brought by the original purchaser. As well, these warranties can not be transferred to any other party.

The two exceptions to these rules are as follows: If the item was delivered or shipped from White Lotus, it may be returned by shipping or delivery service. If return shipping is necessary, the purchaser will be responsible for proper packaging and insurance. For valid warranty claims within thirty days of receipt of goods, White Lotus Home will reimburse for shipping expenses. Validity of claims will be at the sole discretion of White Lotus. A copy of the original sales receipt must accompany the item and White Lotus must be notified prior to shipment. The other exception is if the original purchaser is a minor, aged or infirm, a proxy may of course conduct all business.

A note from the purchaser to this effect would be appreciated. Otherwise, there are no exceptions. Above all, we promise that any purchase you make from White Lotus is a quality product, that we have offered it to you at a fair price and that we have made every effort to assure that you will enjoy your purchase for as long as you own it. We take great pride in our work and value your trust in us and our shared commitment to our Earth above all else. We are always eager to hear of your experiences, so please call or write us at any time with comments, criticisms, or questions. Thank you for your business.

 

MORE FREQUENTLY ASKED QUESTIONS:

Lay-Away Plan
Ordering with White Lotus Home
Standard and Custom Mattress Sizes
About WLH Products
Products Weights & Sizes
All Cotton vs. Foam Core
Traditional vs. White Lotus Mattresses
How do I take care of/clean my mattress and bedding?
How long should my mattress last?
How thick are your mattresses?
How long should my topper last?
How Does White Lotus Home Mattress Pass Fire Test?
Are your natural mattresses comfortable?
Why are hand-made mattresses better than machine-made mattresses?
Return, order modification and cancellation policy?
What is your warranty policy?
Do you make king size mattresses?
Do you ship outside the U.S.?
I need a king but do not want a 100 lb. mattress.
What is a Split King?
Do you do custom work?
What are your customization fees?
Do you have an expedited service?
Do you have a delivery, assembly, or repair service?
What is your normal turn around time?
Why buy Organic Bedding Products?
Why sustainable?
Do I need a Doctor's note for chemical-free mattresses?
So what, exactly, is that earthy scent in my mattress?
Futon/Furniture assembly instructions or help
I placed an order with White Lotus Home, can you send me my UPS Tracking Number?
What kind of payments do you accept?
Catalog Request
How do I care for my Wool Bedding?
About GREEN cotton
CUSTOMER FEEDBACK
How to choose a Natural Bed?
Green Products & Services Guide
Picking a pillow that's right for me?
Did my Organic or Natural mattress/bedding shrink?
What does FR stand for?
Can I recycle my mattress?
Soft, Medium, or Firm Pillow?